RETURNS & EXCHANGES

PREMIER EQUINE PRODUCTS

Customer satisfaction is our goal, and we strive to provide you with a high level of quality. If, however, you are not completely satisfied with a Premier Equine item purchased from us you may return it to us within 14 days of receiving your order for either an exchange or a refund.

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Returned goods are your responsibility until they are received by us, we strongly recommend you obtain proof of postage and use a trackable service. Please ensure the goods are packaged sufficiently and that they cannot be damaged during transit to us.

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Refunds will be made for any items returned (at the customer's expense) which are in a resaleable condition, undamaged, in original packaging and unused within 14 days of receiving the order.

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We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e., if the item is dirty or damaged and not fully resaleable. The percentage of the value withheld from the refund will be determined by us dependent upon the degree of damage or dirt. We will offer to return the item to you or withhold this value from the refund.

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Exchanges will be made for any items returned (at the customer's expense) which are in a resaleable condition, undamaged, in original packaging and unused within 14 days of receiving the order.

Postage is free in US for exchanges to be sent out.

Any exchanges or replacements will be delivered to the delivery address on the original invoice unless stated otherwise. 

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CUSTOM ITEMS

Custom products cannot be returned/replaced unless damaged in shipping or defective. Please contact us if you receive a damaged/defective custom product and we will do our best to resolve the issue.